FSC-Problem Solving Module 1 v2

_________________ is the difference between the actual condition and desired condition.

• Trend

• Problem

• Risk

• Problem Solving

______________________ is a continuous, conscious process which seeks to reduce or correct the difference between the actual and desired conditions.

• Trend Analysis

• Problem Solving

• Potential Problem Analysis

• Risk Assessment

____________ is a long run pattern that can be characterized as a continuous increase or continuous decrease of dataset.

• Trend

• Problem

• Risk

• Problem Solving

____________ trend means the store is continuously increasing actual performance versus goals.

• Increasing

• Decreasing

____________ trend means the store is decreasing actual performance versus goals.

• Increasing

• Decreasing

What is the first step in the General Problem Solving Process?

• Determine the causes of the problem

• Formulate action plans

• Identify the problem

• Implement action plan

A problem statement must contain ____________ and its ___________.

• Subject and Predicate

• Problem and Cause

• Object and Defect

The following are the dimensions surrounding a problem EXCEPT for:

• Cause

• Location

• Time

• Magnitude

__________________ is a Cause Analysis Tool; It identifies many possible causes for an effect or problem.

• 5 Whys

• Flowchart

• Fishbone Diagram

• Pareto

______________ is a method to identify the real causes of problems.

• Risk Assessment

• Potential Problem Analysis

• Trend Analysis

• Root Cause Analysis