English in the workplace review

Complete the sentence. "I would like to make a ____________ because I am unhappy with your company's service".

• excuse

• complaint

• discount

• replacement

Complete the sentence. "I really __________ all your hard work."

• like

• respect

• admire

• appreciate

You want to invite a guest to sit down. What should you say?

• Sit down, please

• Here is a chair.

• Have a seat, please.

• Would you like to sit here, please?

You wish to apologise politely to a customer. Complete the sentence. "I am very sorry for the _________".

• inconvenience

• problem

• trouble

• difficulty

Which of these is a rude question to ask someone the first time you meet them?

• Did you have far to come today?

• How much do you earn?

• Do you know many people here?

• Is this your first time here?

If a customer always buys your company's products then they are what?

• overcharged

• dissatisfied

• loyal

• popular

When a company says that they will give you your money back they offer you a what?

• refund

• discount

• replacement

• reward

Which word(s) can be used in this sentence if you are showing someone around your company. "This building is where our human resources department is ___________".

• located

• based

• situated

• all of the answers are correct

Complete the sentence for offering to give someone a tour of your company? "Let me show you ________"

• in and out

• everywhere

• around

• all the places

You only have ten minutes left for your meeting, and someone is talking for too long. What can you say?

• We don't have much time left.

• Hurry up!

• Stop talking now, please.

• We should watch the time here.