Basic Computer Troubleshooting

Quiz
•
Computers
•
University
•
Hard
Patti Courtney
Used 66+ times
FREE Resource
14 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If you turn on a PC and the boot-up process halts, giving you the message: "Non-System disk or disk error....Replace and press any key when ready", the problem is likely:
A non-bootable floppy disk is in the floppy-disk drive and you should remove it
The hard-drive has failed and you should replace it
RAM has failed and you should replace it
A key on the keyboard is stuck and the keyboard should be replaced
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If you turn on a PC and the system unit is clearly ON, but the monitor is dark, the problem could be that:
The monitor is not turned ON
The monitor is not plugged in
The monitor is not connected to the PC
Any or all of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a PC freezes or behaves otherwise erratically, and the system unit is very quiet, the most likely cause is:
A virus has infected the system
The hard-drive is almost out of space
The CMOS RAM is failing
The power-supply fan has failed and the system is overheating
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do if you receive the following message:
Cannot find a device file that may be needed to run Windows or a Windows application...zyvxd.386
Press any key to continue?
Power the machine OFF, then ON to resync the kernel
Replace the hard drive
Start Windows and run Scandisk to reload the missing file(s)
Press any key to continue loading Windows and, then, either reload the missing file or remove the line in SYSTEM.INI that loads it
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a GPF?
A hard drive with insufficient available space
Part of the Microsoft General Procedures For Windows operating systems
A Windows General Protection Fault
All of the above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The physical part of the PC that keeps track of the hardware resources on the system is the:
ROM BIOS Chip
CMOS RAM
Hard Drive
Power Supply
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
For ALL PC generations beyond the first, when most PCs are powered OFF, the clock and calendar in the system:
Continue to function because they are powered by an on-board battery
Continue to function because they are powered by wind-up spring like a wristwatch
Cease to function and must be reset after re-boot
None of the above
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