MAN2 week 3 + 4

The quantitative approach is the use of quantitative techniques to improve decision making. Who are the founding fathers of this approach?

• Fayol & Weber

• Gilbreth & Taylor

• Deming & Juran

• Ohno & Goldratt

Which of the following is NOT a critical element of TQM

• Intense focus on the customer

• Concern for continual improvement

• Empowerment of employees

• Top-down leadership

Which of the following is NOT a characteristic of Weber’s Bureaucracy?

• Impersonality

• Division of labor

• Unity of direction

• Career orientation

Which statement about organizations as a system is true?

• Closed systems interact with their environment

• An open system interacts with it’s environment through management activities

• A closed system gives feedback to its environment

• An open system uses inputs and outputs from the environment

The principal object of management should be to secure the maximum prosperity for the:

• Employer

• Manager

• Environment

• All above

Which one is applied to the second principle of Taylor’s Scientific Management:

• Scientifically select and then train the worker.

• Scientifically select and then develop the worker.

• Scientifically Select and then train, coach, and develop the worker

• Scientifically Select and then train, teach, and develop the worker

A conclusion from the Hawthorne studies is that people's ... and attitudes are closely related

Which statement is not true about early OB advocates

• Actual manager who thought organizations were social systems that required cooperation

• Believed mangager's job was to communicate and stimulate employee's high levels of effort

• Organizations were open systems

• All of these are true

Choose the wrong statement

• People's behavior and attitudes are closely related

• Group factors significantly affect individual behavior

• Money is a more important factor in determining output than group standards, gorup attitudes, and security.

• Group standards establish individual worker ouput.

What was Hawthorne studies all about?

• A series of studies that provided new insights into individual and group behavior

• A series of studies that proved that money is not the most imporant factor in working environment.

• A series of studies that showed group's behaviour does not affect individual's

• All of those above is true