Customer Engagement class activity

What is the first script should come out from our mouth when customer came in?

• Good morning Sir/Ms, how can I help you?

• Good morning Sir/Ms, are you coming for service today?

• Good morning Sir/Ms, do you have an appointment today?

• Good morning Sir/Ms

"The way that we see something based on our experience" is the meaning of...........

• perception

• expectation

• analytical

• assumption

Tags

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.8.4

CCSS.RL.9-10.4

Provide good and consistent service. Deliver on your promises.

• Reliability
• Resourcefulness
• Professional Competence
• Personalised Responsiveness

What is company image?

• The way the company takes pictures

• The way the company is seen by others and represents itself

• How many likes the company gets on social media

• The type of logo they have

What is often the result of positive customer/client relations?

• Additional stress

• More competition

• Repeat business

• Increased training

What is essential to growth?

• Short term interactions

• Events

• Long term interactions

• Financial interest

What happens when you do not see the big picture?

• Opportunities are focused

• Opportunities are overlooked

• Nothing

• Growth is enhanced

Tags

CCSS.RI. 9-10.2

CCSS.RI.11-12.2

CCSS.RI.8.2

CCSS.RL.8.2

CCSS.RL.9-10.2

Which areas of business need to be monitored?

• Successful

• Unsuccessful

• Successful and unsuccessful

• None

Which is not a way to provide consistent and reliable service?

• Product knowledge
• Dealing with problems
• Long waiting time
• Short waiting time

How can the salesperson try to reduce the number of customer complaints about the products customers buy?

• By using high-pressure selling techniques

• By identifying the customer's real needs

• By approaching customers as soon as possible

• By advising the customer from personal experience