Fun Learning

What is the first thing you verify when a customer is calling?

• First and Last name

• Address

• Email

• Phone Number

Do we mention the tier of the customer before we let them go?

• True

• False

What is the Edi number for the Home Theater and Appliance Services Hub?

• 26434

• 26344

• 24436

• 25639

What is the Edi article for TV and Appliance Repair?

• 15236

• 12345

• 15111

• 15143

What is Erik's middle name?

• Oscar

• Fernando

• Fernán

• Fernandino

What is Silvia's Age?

• 24

• 30

• 27

• 31

What's the main character name for the Mike and Molly show?

• Mike Hager

• Micke Biggs and Moli Flin

• Molley Sanders

• Mike Biggs and Molly Flynn

What system do we use to modify Delivery/Installation orders?

• OMA

• Yantris

• FMAS

• NOC

What is the Recon Team?

• They are a troubleshooting team for all Bestbuy customers

• They are a secret team for Installation

• They are a troubleshooting team for TTS members

• They are goverment agent to ensure safety for Bestbuy

What are the major 3d. Party Companies we work with?

• JB Hunt, XPO, Manada

• FGO Logistics, Installs Inc. JB Hunt

• Installs Inc, Manada, XPO

• Installs Inc. Manada, Patada