OFFICE ADMINISTRATION

What type of mail do you take to the Accounting Department?

• Customer complaints

• Bank statements

• Contracts

• CVs

When you answer the phone, you should:

• Answer the phone late. Let it ring more than three times

• Don´t state your name

• Greet the caller in a rudely

• Make sure you put the call through to the correct extension

My mother´s nephew is my son

• TRUE

• FALSE

My son´s father is my....

What word has an error?

• dres

• jeans

• shoes

• shirt

Who do you call when a dripping tap?

• Carpenter

• Mechanics

• Plumber

• cleaner

• electrician

When something costs a lot of money is....

Remember to .......... the date on the stampo every morning

• adjust

• procedure

• stamp

• sender

When someone is talking on the phone, their ......

• leave a message

• interference

• return your call

• line is busy

What time is it?