Managing Change

Controller managers are...

• Democratic Style

• Provide training

• Critical towards employees

• Rewards staff

Facilitator managers use..

• Democratic Style

• Autocratic Style

Employee Empowerment is where managers..

• Give employees power to make decisions

• Employees are given authority

• Freedom to use their skills and knowledge

• All of the above

Which of these is NOTa benefit of employee empowerment

• Customer Service

• Stress

• Time management

• Less staff turnover

Mistakes and Conflict are disadvantages of employee empowerment.

• True

• False

Which of these is NOT a way to achieve Employee participation (Industrial democracy)

• Share Options

• Worker directors

• Work Councils

• Matrix Structures

Which answer is the correct stages in team formation.

• Forming, Storming, Norming & Performing

• Storming, Forming, Norming & Performing

• Forming, Performing, Performing & Norming

QA stands for..

• Quality assistance

• Quality assurance

Which of these is not one of the FOUR main principles of TQM.

• Focus on the customer

• Teamwork

• Quality Assurance

• Employee Empowerment

TQM can lead to reduced sales and higher costs

• True

• False