Crucial Conversations

__________ consists of any act to purposefully withhold information from the pool of meaning.

• Violence

• Silence

______________ consists of any verbal strategy that attempts to convince, control or compel others to your point of view.

• Violence

• Silence

What does the "S" in STATE stand for?

• Start with Heart

• Start with Facts

• Start with Stories

• Start with Sarcasm

What clever story makes us out to be innocent sufferers? "It's not my fault"

• Villain

• Victim

• Helpless

What clever story do we turn normal, decent human beings into evil beings. "It's all your fault"

• Victim

• Helpless

• Villain

What clever story makes us out to be powerless to do anything healthy? "There's nothing else I can do"

• Victim

• Helpless

• Villain

The two "T"s in STATE stand for.

• Talk loud, Tell your story

• Talk tentatively, Tell other's story

• Talk tentatively, Tell your story

• Talk softly, Tell everyone's story

Which AMPP skill is defined as - encourage others to share their Path to Action and to express themselves.

• Ask

• Mirror

• Paraphrase

• Prime

___________ is offering up your best guess at what the other person is thinking or feeling when he/she does not provide the information.

• Ask

• Mirror

• Paraphrase

• Prime

________ is simply rephrasing what the person has said.

• Ask

• Mirror

• Paraphrase

• Prime