POM UNIT-4

_______ is the process of influencing (power) the activities of an individual or a group towards the achievement of a goal in a given situation

• Leadership

• Motivation

• Captainship

• Generalship

_______ is a team to provide overall direction for achieving the Total Quality Culture

• Quality Council

• Quality Board

• Quality System

• Quality Policy

_______ sets the long term direction of the organization in which it wants to proceed in future

• Analysis

• Planning

• Requirement gathering

• Implementation

To identify the gaps between current & future state of organization. This Concept is known as ________

• Process improvement

• Quality process

• None

• Value stream mapping

Strategic planning is an ____________

• continuous process

• Continuous improvement process

• Starting process

• Ending process

which are the customer feedback method?

• customer visits

• customer visits and Mass customization

• Mass customization

• None of the above

which is not the customer perception of quality?

• Maintainability

• Price

• Service

• Reputation

TQM is focus on _________

• Internal Customers

• External Customers

• Internal & External Customers

• None of the above

_________ role is supervising the internal customer-supplier chain

• Manager

• Leader

• Supervisor

• Inspector

An individual can increase his self esteem through group _________

• Membership

• Motivation

• Security

• Confidence