PROVIDING GOOD CUSTOMER SERVICE

A good _______________ is essential to a business when providing customer service.

• speaking voice

• attitude

• first impression

• hair style

When greeting a customer you should always............

• smile and shake their hand

• tell the customer how you feel today

• have open body language

• multitask and ask them to repeat

How do you handle a difficult customer who comes into the store for help?

• Pass off the customer onto other TSI student

• Hear customer out, calm customer and resolve situation

• Be disrespectful back to the customer

• Avoid interacting with the customer

Exceeding customer expectations which leaves the customer feeling valued is an example of? 

• Exceptional Customer Service
• Good Customer Service
• Satisfactory Customer Service
• Poor Customer Service 

A key benefit from offering good customer service is ............

• Lower costs

• Repeat business

• Reduced tax

• less customers

Good Customer Service helps to:

• Build Your Brand

• Create Trust With Your Customers

• Reduce Customer Complaints & Minimise Problems

• All of the Options

Eye contact communicates that the customer is important, and shows that you are giving your total attention and your willingness to serve.

• True

• False

Identify the benefits of good customer service to the business.

• Customers who did not enjoy their experience, will recommend the business to friends.
• Customers who enjoy their experience, will spend more money.
• The business will not expand.
• The business will get bad reviews.

Which is not a way to provide consistent and reliable service?

• Product knowledge
• Dealing with problems
• Long waiting time
• Short waiting time

How should you deal with a furious customer yelling at you because of a billing error?

• Fight them
• Blame the billing department
• Find out what caused the mistake
• Call the supervisor to complain about their attitude