English for Adults - Topic 1 - Vocabulary Quiz

Always begin by identifying yourself by saying:

• Hello, this is ...

• I'm calling from ...

• Could I speak to ... ?

• Is ... in?

Choose the correct answer for question.

Did Ms. Chen fax something over to the client?

• Yes, we need to try to resend it.

• Yes, but it didn't go through.

Choose the correct answer for question.

Do I need to resend the fax?

• Yes, you should try it again.

• She doesn't need to know.

Choose the correct answer for question.

Should the pages be inserted face down?

• Yes, that is correct.

• No, I didn't receive a confirmation.

Ask for the person you wish to speak with by saying

• Hello, this is ...

• I'm calling from ...

• Could I speak to ... ?

• Is ... in?

Choose the correct answer for question.

Which documents need to be faxed?

• The ones in this folder.

• Please write this down.

Choose the correct answer for question.

What is the subject of the fax?

• It's about the upcoming merger.

• The fax number is right here.

Choose a phrase that is similar in meaning to the underlined part.

Hello, my name is Robert and I work for Bronson Industries.

• Hello, this is ...

• I'm calling from ...

• Could I speak to ... ?

• Is ... in?

Choose a phrase that is similar in meaning to the underlined part.

Will you direct my call to Number 443?

• Hello, this is ...

• I'm calling from ...

• May I speak to ...

• ... connect me to ...

Choose a phrase that is similar in meaning to the underlined part.

I would like to talk to the director of the sales department.

• Hello, this is ...

• I'm calling from ...

• May I speak to ...

• Is ... in?