
Slowness
Authored by Bassam Masoud
Professional Development
Professional Development
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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST has slowness case and he consumed his Quota and line speed was downgraded, CAA action :
Escalate the ticket as speed variance case
inform him that his speed downgraded [till the end of the monthly subscription] after consuming the basic Quota
Add open DNS
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST has slowness in Browsing your action :
Check download rate
Add We DNS then restart port
Escalate to SLS
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST has slowness in Streaming your action :
Check if there is streaming issue on Youtube on Auto Quality
Handle as BLQ
Adjust MTU
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Option Pack cst has Slowness case :
Transfer cst to Option Pack VDN
Transfer cst to Family VDN
TS normally
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST has Slowness case and his POP Congested ( utilized ) your action :
Handle normal
Stop Trouble shooting and inform CST with script
Escalate to SLS
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We can check download rate from any website :
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If download rate not accepted from the first time we will :
Check download rate by Safe mood
Escalate to SLS
Add WE DNS
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