WCAP

CST has WCAP, Incase Matrix has no logs, CCA should reset & configure , For UP Customer only ?

• True

• False

CST has WCAP , Restart Port & CPE, customer Line Status checked : Line Down, Matrix Status checked : Matrix up, Data Status from Main : Line Down , what's the Next Step :

• Escalate to IU

• Escalate to SLS

• Change CPE

CST has WCAP Case , Restart Port & CPE, customer Line Status checked : Line Up, Matrix Status checked : Matrix down, Pop Type checked : Cabin , what's the next step :

• Check if Customer Obtained IP

• connect From main

• Check existence of NAS Port ID

CST has WCAP Case , Ask CST to disconnect phone cable from CPE , and ADSL Down this mean CST has problem in his CPE ?

• True

• False

5- CST has WCAP Case , Restart Port & CPE, customer Line Status checked : Line Up, Matrix Status checked : Matrix down, Pop Type checked : Cabin, existence of NAS Port checked : Not exist , what's the Next Step :

• Escalate to SLS

• Escalate to IU

• Restart Port