CNA Chapter 4 Review

What is the correct order of the three-step communication process?

• Sender sends message. Receiver receives message. Receiver provides feedback.

• Receiver sends message. Receiver receives message. Sender provides feedback.

• Sender sends message. Sender receives message. Receiver provides feedback.

• Receiver sends message. Receiver receives message. Receiver provides feedback.

Which of the following is an example of nonverbal communication?

• Asking for a cookie

• Pointing to a cookie

• Writing a note requesting a cookie

• Shouting for a cookie

Types of verbal communication include

• Reading

• Nodding one’s head

• Crossing one’s arms

• Writing

Which of the following is an example of a barrier to communication?

• NA uses medical terminology with the resident.

• NA asks the resident to repeat a sentence.

• NA speaks the same language as the resident.

• NA speaks clearly using a professional tone of voice.

Which of the following are ways for NAs to avoid barriers to communication?

• The NA should use slang so that the resident understands more easily.

• The NA should respond with “Why?” when resident makes a statement.

• The NA should use medical terminology when talking with the resident so the resident will more easily understand his condition.

• The NA should ask open-ended questions that require more than yes or no responses.

An example of active listening is

• NA looking around the room while the resident is speaking

• NA finishing the resident’s sentences to make communication faster

• NA focusing on the resident and providing feedback

• NA talking constantly so that there are no pauses in the conversation

Which of the following statements is an example of a fact?

• Mrs. Silva needed help to get to the bathroom today.

• Mrs. Silva needs more friends.

• Mrs. Silva looks happy when her daughter visits.

• Mrs. Silva is too thin.

Which of the following is an example of objective information?

• “Mrs. Johnson says she has a rash on her torso.”

• “There are raised, red marks the size of pinpricks on Mrs. Johnson’s torso.”

• “Mrs. Johnson must have a rash because she looks uncomfortable.”

• “Mrs. Johnson needs some lotion.”

Why is it important for an NA to consider a resident’s cultural background when communicating with him?

• It is not important to consider cultural background.

• Because the resident will certainly want to tell stories about his culture.

• Because the NA might know somebody with the same background and she can tell the resident about that person.

• Because cultural background helps determine how people communicate and can help the NA communicate better with the resident.

What is a proper way for an NA to respond if a resident does not hear her or does not understand her?

• The NA should speak more quickly.

• The NA should speak more softly or whisper.

• The NA should speak slowly and clearly.

• The NA should shout.