CHAPTER 1 The_World_of_Innovative_Management

1.The function of management that determines the objectives of business and how best to achieve them is called:

• A planning.

• B organizing.

• C leading

• D controlling.

2.To help people do and be their best, today's effective managers are:

• Controllers

• autocratic

• enablers

• competitive

3.Managers have to pay attention to costs, the best way to improve organizational effectiveness is by severe cost cutting

• TRUE

• FALSE

4.What is the main concern of first-level managers?

• Monitoring the external environment and determining the best strategy

• Putting top management plans into action across the organization

• Linking groups of people

• Facilitating individual employee performance

5.Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a _________manager

• top level

• project

• first line

• functional

6.To meet the needs of the organization, all managers carry out the three major categories of roles. They are _________

• decisional; spokesperson; leader

• disseminator; entrepreneurial; disturbance handler

• leader; monitor; spokesperson

• informational; interpersonal; decisional

7.Only the top managers in organizations need conceptual skills.

• true

• false

9.The biggest mistake that many managers make is the failure to:

• communicate effectively

• clarify direction

• display compassion to employees.

• create employee recognition programs.

10. The degree to which an organization achieves a stated goal refers to:

• effectiveness.

• synergy

• conceptual skill

• efficiency