HRM 14 - Hospitality Operations Management

This is a detailed outline of routine tasks and duties assigned to each job position.

• Job description

• Job specifications

• Job evaluation

• Organizational chart

this is a statements of desired outcome (results) of work performed.

• job standards

• job specifications

• job breakdown

• job classifications

This involves the determination of factors to be used in measuring the value of each job

• job analysis

• wage adjustment

• development of factors

• rating and classification of positions

This outlines standards for a systematic and detailed monitoring of actual output or performance against targets and set standards.

• job standards

• job breakdown

• monitoring checklist

• job description

This involves the assigning of minimum and maximum wage rates for various job levels.

• development of factors

• wage adjustment

• rating and classification of positions

• job analysis

This breaks each task into specific steps and procedures so that each employee is guided on what tasks to perform and how each task will be performed.

• job standards

• job breakdown

• monitoring checklist

• job specification

This phase involves an analysis of each job in terms of the above criteria and assigning a rating or points, following a prescribed rating system.

• development of factors

• wage adjustment

• rating and classification of positions

• job analysis

This outlines the qualification requirements for each position competencies, personal qualities and other mandatory requirements i.e., work experience, education, age, etc.

• job specifications

• job description

• organizational chart

• job standards

This is classifying into job levels based on the clustering of total points.

• development of factors

• wage adjustment

• rating and classification of positions

• job analysis

This describes the alignment of positions in the company including the lines of authority (who reports to whom), chain of Command (proper channels) and span of control (scope of authority and responsibility)

• job breakdown

• job standards

• organizational chart

• job specification