G3 Communications

If recognized procedures and processes are not carried out in the workplace:

• job can be completed in a much quicker and more cheaply

• the customer will never know so it doesn't matter

• the Forman will be pleased that you have taken a shortcut

• job may take longer and not be completed properly

Why is it important to quote the price of parts accurately because?

• employers are watching you all of the time

• you need to be quicker than your colleagues

• it as a way of making easy money

• It May effect the quoted cost of the job or sale

It is good to accept other people’s views and opinions because it helps colleagues to cooperate and work as a team

• true

• false

the VIN number is used to identify ?

• date of registration

• year of manufacture

• engine type, size, body style and model series

• the colour

in an automotive environment, newly employed trainees should expect to

• deal directly with customers

• repair vehicles unsupervised

• Report directly to the manager

• be supervised by a qualified staff

One advantage of the telephone is that it gives

• immediate contact and action

• a record of what is said

• Internet connection to email

• face-to-face communication

Complicated messages from suppliers should

• be passed on to colleagues verbally when next seen

• be passed on to colleagues immediately in writing

• be recorded and played back at lunchtime

• left to others to deal with at some point

The body repair section within a dealer ship will carry out

• New car sales

• to accident damage repairs

• valeting and cleaning

• mechanical servicing

In a large automotive repair organization, the line of upward communication would normally be:

• General staff, supervisor, line manager, general manager

• General staff, line manager, supervisor, general manager.

• Supervisor, general staff, line manager, general manager.

• General manager, general staff, supervisor, line manager.

when people work well together they respect each other and enjoy their jobs it has an effect of raising company morale

• true

• false