Telephone Messages

Tom : Hello, This is BCA Bank, ....?

Helen : Yes, This is Helen Mutia, Can I speak to Mr. Green, please?

• Can I help you?

• Could you help me?

• Can you tell me?

• Can I have your name?

Why did Irfan try to call Aishah?

• to notify her of the problem

• to fix the telephone

• to share some good information

• to introduce herself

What does Dion suggest Ninda do?

• Dial another extension

• Leave a voice message

• Call back

• Hang up

Who made the phone call?

• Riyadi

• Tom Harry

• Juliana

• Juliana’s friend

Why did Mr. Tom Harry make a call?

• To cancel an appointment

• To place an order

• To set up a meeting

• To inquire about an order

What should Mr. Riyadi do first after reading the phone message?

• Call Tom Harry

• Write a message

• Ask Juliana about the meeting

• Set the date

• Would you like to repeat please?

• Would you like to wait for a moment?

• Could you help me, please?

• Can you tell me her name, please?

• Just a moment, please

• I’m sorry, he is busy at this moment

• Can you call back in five minutes?

• Would you like to leave a message?

• What can I do for you?

• My name is John

• Would you like to order a cake?

• Who is speaking?

• No, I’ll call her when she’s back

• I don’t have any message

• No problem. I’ll call her later

• please tell her that the meeting for tomorrow is cancelled