CITSM

CITSM

Professional Development

20 Qs

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Assessment

Quiz

Professional Development

Professional Development

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Created by

Hida Ajmain

Used 8+ times

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20 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following are sourcea of best practice?

1. Academic research

2. Internal experience

3. Industry practices

A. All of the above

B. 1 and 3 only

C. 1 and 2 only

D. 2 and 3 only

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In which of tje following areas would IT-IL® complementary guidance provide assistance?

1. Adapting best practice for specific industry sectors

2. Integratinh IT-IL® with other operating models

A. Both of the above

B. Neither of the above

C. Option 1 only

D. Option 2 only

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a source of best practice?

A. Standards

B. Technology

C. Academic research

D. Internal experience

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the term fot a service delivered between two business units in the same organization?

A. Strategic service

B. Delivered service

C. Internal service

D. External service

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

From the perspective of the service provider, who is the person or group that agrees their service targets?

A. The users

B. The customer

C. The supplier

D. The administrator

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should a service always deliver to customers?

A. Applications

B. Infrastructure

C. Value

D. Resources

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following is NOT a characteristic of a process?

A. It is measurable

B. It delivers specific results

C. It responds to specific events

D. It is a structure within an organization

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