Communication skills

Which of the following is positive body language to use while speaking?

• Cross your legs and fold your arms.

• Look around and avoid eye contact.

• Keep arms open and use open gestures.

• Try to hide your while speaking to others.

When providing a feedback, you should

• shout at the speaker.

• add personal interest.

• Depend what other people say.

• Give useful remarks which can be used for improvement.

When someone is speaking to you, you should

• make funny faces.

• pay attention.

• use your phone.

• yawn frequently.

James is discussing with his new team members, what is a good way for him to practice good listening skills.

• keep an open mind.

• interrupt while they speak.

• Avoid looking at them.

• Think about what he wants to order on Grab.

Karen likes to say hurtful statements and doesn't like listening to others. Does she have proper communication skills?

• Yes

• No

When you want to ask a question, which is the best way to do it?

• Use leading words to get the respond that you want.

• Only accept yes or no as an answer.

• Ask something that you aren't comfortable to answer yourself.

• Be open to their response so they can address it fully with comfort and clear thoughts.

There is something you would like to confirm with the speaker, what should you do?

• ask them politely.

• pull them closer and ask them.

• just stare and wait for them to ask if you need something.

Which of the following are benefits of having good communication skills in a team? (you may pick more than one.)

• Strengthen relationships.

• Solve problems and resolve conflicts properly.

• Promotes team building.

• You can criticize those who cannot speak up well.

which of the following are related to verbal communication? (you may pick more than one.)

• meetings

• face to face interaction

• letters

• body language

Nigel is a shy member of the team, what should you do to make him feel more comfortable.

• Approach him nicely and ask simple questions to get a conversation slowly going.

• Tease him for being shy.

• Stare at him to make him feel uncomfortable.

• Just let him be and focus on other members.