Mid point review

What does the term 'commercial' mean?

• Makes profit

• Does not make profit

• Accommodation available

• No accommodation available

Answer explanation

The term 'commercial' means 'Makes profit', indicating that it is related to generating revenue.

What does the term 'commercial residential' mean?

• Any establishment where food and drinks are served.

• You can't sleep there but the business makes profit, e.g. a restaurant.

• You can sleep there but the business does not make a profit, e.g. a homeless shelter.

• You can sleep there and the business makes profit, e.g. a hotel.

Answer explanation

The term 'commercial residential' means you can sleep there and the business makes a profit, e.g. a hotel.

Tick the examples of commercial residential establishments.

• Holiday Park

• Prison

• Hotel

• Cinema

• Youth Hostel

Answer explanation

Commercial residential establishments are places where people can stay temporarily for leisure or work purposes. Holiday Park, Hotel, and Youth Hostel are examples of such establishments.

Which of the following are not residential establishments?

• Bowling alley

• Armed Forces

• Care home

• Burger van

• Hospital

Answer explanation

The correct choices are the Bowling alley and Burger van as they are not residential establishments.

Read the following description. Very basic, often near or in a city centre. Rooms feature a bed, wash facilities and cupboard/rail to hang clothes. No concierge service and possibly limited staff on reception. No fridge or minibar in room, limited menu, one designated area for breakfast/meals. Not very expensive. What star rating is this hotel?

• 4/5 Star

• 3 Star

• 1/2 Star

Answer explanation

Based on the description provided, the hotel fits the criteria of a 3-star rating due to its basic amenities, limited services, and affordability.

Which of the following are examples of non-commercial catering?

• School canteen

• Prison canteen

• Airplane meals (trolley service)

• Hospital catering

Answer explanation

The correct examples of non-commercial catering are school canteen, prison canteen, and hospital catering.

Which of the following are used to measure standards of hotels and guest houses in the UK?

• Michelin Star

• AA Star Rating

• Rosette

• Visit Britain/Scotland/Wales Star Rating

Answer explanation

The correct choice for measuring standards of hotels and guest houses in the UK is the AA Star Rating.

Identify front of house job roles from the list below.

• Receptionist

• Administrator

• Porter

• Concierge

• Waiter/Waitress

Answer explanation

Front of house job roles typically include Receptionist, Porter, and Concierge as they directly interact with customers and guests.

An employee in the industry is....

• A general helper working on an ad hoc basis

• A trainee working in a hotel as well as studying

• Someone who works and has an employment contract

• A volunteer worker

Answer explanation

The correct choice is someone who works and has an employment contract, as this defines an employee in the industry.

An employer is defined as ...

• A seasonal worker

• Someone who works in the industry

• An employment agency

• Someone who hires staff to work for them

Answer explanation

An employer is defined as someone who hires staff to work for them, making this the correct choice.