Non-Technical

If CST blocked on Matrix and he paid his bills your action ….

• Create individual Case

• Restart Port

• Adjust Status

If CST Disable on Matrix and active on BSS , he has land line bills ( 25 LE ) your action ….

• Inform CST to pay his bills first

• Adjust status

• Create individual case

IF CST ask to change or Edit his Name on contract can do it via call center.

• true

• False

SLA for Technical Concession is ….

• - 2 H

• - 2 WH

• - 2 WD

SLA for individual cases is ….

• - 2 Days

• - 3 Days

• - 3 WD