Xiao Pian Yi (Part 2)

When should we offer blood pressure check to customer (choose all the correct answers)?

• When customer requests for blood pressure medicines for own use

• After completing handling customer’s request

• Before they make payment at counter

• After they complete payment at counter

How to offer blood pressure check to customer with minima rejection?

• Hi Encik Rosli, are you in a rush?

• Hi Encik Rosli, you are free now?

• Hi Encik Rosli, are you busy?

What are the correct procedures of blood pressure check (choose all correct answers)?

• Ask customer sit and rest for 1-2 minutes

• Make sure the cuff is wearing at the same level as heart

• Ask customer to close their eyes when checking

• Make sure they put both hands on the table

How should customer sit while checking blood pressure (choose all correct answers)?

• Sit up with back straight

• Relax arm

• Feet uncrossed on floor

• Both arms put on thigh

What are the correct ways to wear the cuff? (choose all correct answers)

• Tubing must always face down

• Tubing must be in the middle of the arm

• Make sure wear the cuff below flexure

• Make sure 2 fingers can put in under the cuff

What should we NOT do while BP meter is running?

• Turn on ACCS

• Get ready with paper and pen

• Check customer transaction history

• Keep talking with customer

If customer’s BP is _________, we should refer to pharmacist?

• > 160/100

• > 120/80

• > 140/90

• > 130/85

Which of the customers having target blood pressure lower than 130/80? (choose all the correct answers)

• Mrs Natalie, 32 years old, is pregnant for 2 months now.

• Encik Ahmad, 45 years old, is having type 2 diabetes.

• Mr Ong, 60 years old, experienced stroke 2 years ago.

• Puan Anis, 52 years old, is currently receiving dialysis.

Which of the result below showing hypotension (low blood pressure)?

• <90/60

• <120/80

• <100/70

• <110/60

What should we do if ARR sign appears (choose the wrong answer)?

• First time ARR – rest for 2- 5 minutes

• 2^nd time ARR – rest for 2- 5 minutes

• 3^rd time ARR - rest for 2- 5 minutes

• 3^rd time ARR – refer to pharmacist