Functional areas

Which of the following functional areas of a business is most likely to be responsible for recruiting new staff?

• Business support services

• Finance

• Human resources

• Production

Which of the following functional areas is most likely to be responsible for sourcing raw materials?

• Finance

• Production

• Purchasing

• Sales

Which of the following functional areas of a business is most likely to be responsible for producing a radio advertisement to raise awareness of its new product?

• Customer service

• Marketing

• Production

• Sales

Which of the following functional areas is responsible for converting inputs into outputs?

• Finance

• Production

• Research and Development

• Sales

Which one of the following is a task which is most likely to be carried out by an employee working in the research and development department of a chocolate bar manufacturer?

• Create new recipes

• Design an advertising campaign

• Find cheaper suppliers of ingredients

• Redesign the packaging label

The human resources function of a large organisation is most likely to support the finance function by:

• purchasing a new accounts package

• recruiting an additional accountant

• updating its supplier database

• using social media to encourage more sales

The IT function of a large organisation is most likely to support the sales function by:

• backing up employee records

• creating a production schedule

• updating payroll software

• upgrading a customer database

The IT function of a large company is most likely to support the purchasing function by:

• installing new presentation software

• producing a template letter for customer complaints

• updating the company’s e-commerce website

• upgrading a database of suppliers

A customer service assistant who works for a theme park is most likely to:

• deal with visitor enquiries

• make staff redundant at the end of the season

• order stock for the gift shop

• update the technology which controls the rides

In a large company the research and development function is most likely to work with the production function to:

• develop new manufacturing processes

• provide administrative support

• recruit production operatives

• source cheaper raw materials