Communication Styles

Which of the following is a linear model of communication which can be thought of as the model used for public speaking, persuasion and propaganda?

• Shannon-Weaver Model

• Berlo's SMCR Model

• Interactive Model

• Aristotle's Model

In the Shannon-Weaver Model, which of the following is a physical interference, such as loud sounds, which could impact the reception of a message?

• Channels

• Noise

• Receptors

• Feedback

Which of the following is NOT a step in the communication process?

• Prioritizing

• Thinking

• Encoding

• Transmitting

Which of the following types of listening commonly occurs in informal settings, such as with friends?

• Passive listening

• Active listening

• Secondhand listening

• Casual listening

Which of the following is NOT a part of the listening process?

• Hearing

• Understanding

• Focusing

• Talking

Which of the following is the process the listener takes to assess the information received from the speaker?

• Evaluating

• Receiving

• Providing feedback

• Understanding

Which of the following types of listening occurs in a more formal setting?

• Passive listening

• Active listening

• Secondhand listening

• Casual listening

Which of the following is NOT an example of non-verbal communication?

• Eye contact

• Facial expressions

• Listening

• Gestures

Using open body language helps send which kind of message?

• Positive

• Negative

• Aggressive

• Passive

Which of the following is NOT true about the use of humor?

• Humor is encouraged in all situations

• Humor allows for a more friendly approach

• Humor can break through the stress in a room

• Humor is discouraged in certain situations