Allison arrives at Sephora to buy some lipstick. When she walks into the store she is considered a/an
Chapter 2 TEST: Service - The heart of hospitality

Quiz
•
Other
•
7th - 8th Grade
•
Medium
Melissa Peters
Used 14+ times
FREE Resource
30 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
employee
customer
vendor
seller
2.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Another word for customer is
guest
employee
waitress
chef
3.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
True or False: Customer service in a hospitality business is the total customer experience with that business.
True
False
4.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Jeremy enrolls in the preferred customer discount program with Marriott hotels. Whenever he books a room and stays at a Marriott hotel he earns points for a free night stay. Which need is being met by enrolling in the preferred customer discount program?
physical
safety
acceptance
esteem
self-actualization
5.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Fantasia volunteers at a local animal shelter. She is organizing an event that raises money and gathers donations for rescue animals at the shelter. What need is being met for Fantasia through volunteering for this event?
physical
safety
acceptance
esteem
self-actualization
6.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Jackson went on a weekend trip to New Orleans to visit family. He stayed at an AirBnB in downtown with his friends. Upon their arrival to the house they were staying at, he had to enter a 4 digit code to unlock the door. What need is being met for Jackson through the code that unlocks the door?
physical
safety
acceptance
esteem
self-actualization
7.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Wilson stayed at a luxury hotel in Europe that offered free room service with a 5 night stay. What need was being met with his free room service?
physical
safety
acceptance
esteem
self-actualization
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