Interpersonal Communication

What is Not a goal of Communication?

• Make the person happy

• Less Stress

• Less Liability

• Increase officer safety

Body language accounts for 50-60% of body language changing a listener’s

behavior

• True

• False

In the delivery system - Tone = _________________.

• Response

• Clarity

• Attitude

• Volume

The process the receiver goes through while trying to interpret the exact meaning of a message

• Decoding

• Encoding

• Defracting

• Understanding

Encoding is the process of putting a message into the form in which it is to be communicated

• True

• False

Communication is 65% body language, 7% verbal content, 12% voice quality and 16% miscellaneous symptoms describes:

• Communication

• Interpersonal

• Frame of Reference

• Kinetic Communication

Can be both visual and verbal responses to a message.

• Response

• Attitude

• Feedback

• All the Above

Stance & Approach make up most of nonverbal communication.

• True

• False

Listening requires :

• Sense

• Respond

• Evaluate

• All the Above

Greater accuracy relative to time, statements, and events than memory alone.

• Recordings

• Field Notes

• Notebook

• Writen Report