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WEEKLY KNOWLEDGE TEST 25SEP2020

Authored by Gia Hy

Professional Development

KG - Professional Development

Used 2+ times

WEEKLY KNOWLEDGE TEST 25SEP2020
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11 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

22nd Sep, 2020 CM call in and would like to enjoy Grab food discount via Citi credit card, what should CPO advise?

Discount 30.000 VND with min order from 110.000 VND

Max 111 codes/promotion day

CM need to input promotion code CITI30

All of them

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CM booked PM card on 25th Jun, 2020. CM call in on 22nd Sep to ask how could he receive Accor plus membership card as he already received the eligible SMS from Citibank. What should CPO advise?

Accor plus will contact CM to deliver the membership card

Raise URN Inquiry to check with Product team

Advise CM to wait for 5 WDs to deliver

None of them

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CM received the code to redeem acquisition gift for new Cashback card but he forgot to redeem, and it is now expired (expiry date: 31Aug). On 22nd Sep CM call in to as for support. What should CPO do?

Raise deviation case to FU team

Raise URN to check with Card Product team

Advise CM to redeem again from 01 Oct – 14 Oct 2020

All of them

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For “Triple offers/Ưu đãi nhân 3” campaign, what are the offers

Nhận phiếu mua sắm trị giá tối đa 16TR; Lãi suất ưu đãi 6.8%; Hoàn tiền 5% không giới hạn

Nhận phiếu mua sắm trị giá tối đa 18TR; Lãi suất ưu đãi 6.2%; Hoàn tiền 5% không giới hạn

Nhận phiếu mua sắm trị giá tối đa 16TR; Lãi suất ưu đãi 6.2%; Hoàn tiền 10% không giới hạn

Nhận phiếu mua sắm trị giá tối đa 18TR; Lãi suất ưu đãi 6.8%; Hoàn tiền 10% không giới hạn

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Incase CM call back hotline to ask about VB de-enrollment alert, what should CPO do?

Check OneNote to make sure those CM receive alert from our activity

Explain again reason why CM receive that alert

Offer CM to enroll VB on call, follow current VB enrollment process

All of them

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CM call in to ask for Statement inquiry, CPO check and see that CM’s phone number is still under old format (11 digits), CM has mobile token, what should CPO do?

CPO support CM Statement request as BAU and advise CM to update phone via CBOL/MBOL first

Receive request to update phone number if CM belong to exceptional list

Raise URN to FU (1 URN to update phone and 1 for statement request – if any)

All of them

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which gift CM will receive when opening RW card with Citibank from 08Sep2020 to 30Sep2020. Total spending is 6mil since opened date?

JF fee

Trolley bag

Health-scale

All of them

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