WEEKLY KNOWLEDGE TEST 25SEP2020

22nd Sep, 2020 CM call in and would like to enjoy Grab food discount via Citi credit card, what should CPO advise?

• Discount 30.000 VND with min order from 110.000 VND

• Max 111 codes/promotion day

• CM need to input promotion code CITI30

• All of them

CM booked PM card on 25th Jun, 2020. CM call in on 22nd Sep to ask how could he receive Accor plus membership card as he already received the eligible SMS from Citibank. What should CPO advise?

• Accor plus will contact CM to deliver the membership card

• Raise URN Inquiry to check with Product team

• Advise CM to wait for 5 WDs to deliver

• None of them

CM received the code to redeem acquisition gift for new Cashback card but he forgot to redeem, and it is now expired (expiry date: 31Aug). On 22nd Sep CM call in to as for support. What should CPO do?

• Raise deviation case to FU team

• Raise URN to check with Card Product team

• Advise CM to redeem again from 01 Oct – 14 Oct 2020

• All of them

For “Triple offers/Ưu đãi nhân 3” campaign, what are the offers

• Nhận phiếu mua sắm trị giá tối đa 16TR; Lãi suất ưu đãi 6.8%; Hoàn tiền 5% không giới hạn

• Nhận phiếu mua sắm trị giá tối đa 18TR; Lãi suất ưu đãi 6.2%; Hoàn tiền 5% không giới hạn

• Nhận phiếu mua sắm trị giá tối đa 16TR; Lãi suất ưu đãi 6.2%; Hoàn tiền 10% không giới hạn

• Nhận phiếu mua sắm trị giá tối đa 18TR; Lãi suất ưu đãi 6.8%; Hoàn tiền 10% không giới hạn

Incase CM call back hotline to ask about VB de-enrollment alert, what should CPO do?

• Check OneNote to make sure those CM receive alert from our activity

• Explain again reason why CM receive that alert

• Offer CM to enroll VB on call, follow current VB enrollment process

• All of them

CM call in to ask for Statement inquiry, CPO check and see that CM’s phone number is still under old format (11 digits), CM has mobile token, what should CPO do?

• CPO support CM Statement request as BAU and advise CM to update phone via CBOL/MBOL first

• Receive request to update phone number if CM belong to exceptional list

• Raise URN to FU (1 URN to update phone and 1 for statement request – if any)

• All of them

Which gift CM will receive when opening RW card with Citibank from 08Sep2020 to 30Sep2020. Total spending is 6mil since opened date?

• JF fee

• Trolley bag

• Health-scale

• All of them

Which gift CM will receive when opening RW card via Grab channel from 08Sep2020 to 30Sep2020. Total spending is 6mil since opened date?

• JF free

• E-voucher Grab 3mil

• E-voucher Gotit 500,000 VND

• All of them

What should CPO advise if CM would like to check when he receive Health-scale for promotion “SUBMISSION GIFT AND TOP-UP GIFT FOR OPENING CITI CREDIT CARDS”?

• Advise CM to check with sales agent who supported CM for card opening

• Raise URN Inquiry to check with Retail baking sales

• Raise URN Inquiry to check with product

• Advise CM to waive SMS for gift fulfillment

Which URN type CPO should use when CPO would like to take note with DS about “DO NOT BLOCK A72”?

• URN card request

• URN Inquiry request

• URN Statement & other mail request

• URN Rewards Adjustment