ISO-Know-IT (September)

How many safety training/s should be conducted per SSC location?

• 1 Safety Training

• 2 Safety Trainings

• 3 Safety Trainings

• 4 Safety Trainings

What is the NA OTC CI Target?

• 5.93 FTE

• 5.94 FTE

• 5.95 FTE

• 5.91 FTE

What is our target for the satisfaction rating in our Standard Survey?

• 2.1 (or below)

• 2.1 (and above)

• 2.2 (or below)

• 2.2 (and above)

How many sustainability initiatives should be implemented in each SSC location?

• 1

• 2

• 3

• 4

Serving our customers and consumers worldwide as the most trusted partner with leading positions in all relevant markets and categories – as passionate team united by shared values

• Purpose

• Mission

• Vision

• Values

Identify the attached image

Serves as the structure/framework that provides the elements that the SSC needs to comply to ensure the quality in it's processes

• Quality Framework

• Performance Management

• Continuous Improvement

• Quality Management

Minimum response rate for Standard Survey

• 30%

• 20%

• 25%

• 50%

What do you call the non-fulfillment of a requirement stated in the QMS

• Confirming

• Correction

• Non-conformity

• Error

QMG: We will transform Process Documentation storage via implementation of

• Job Description

• Satisfaction Survey

• Desktop Procedure

• Signavio