A2 - Impact of Modern Technology

Collaborative working is very popular today and is made possible by networking.

• True
• False

Identify which of the following are private or direct communication methods,. (Choose all that apply)

• A corporate website

• Email

• Live online chat

• Social Media page

• Voice Communication

Identify which of the following communications are suitable for public communication channels. (Choose all that apply)

• Product information, such as special features

• Customer payment details

• Customer queries such as order information

• Advice on using a product

• Special offers

Identify which of the following are social media platforms that may be used by organisations to promote their businesses. (Choose all that apply)

• Twitter

• Instagram

• Corporate Website

• Live chat facility

• Facebook

Identify the most appropriate communication channel for sharing price reductions and special offers

• Live chat facility

• Voice communication

• Social media page

• Social media private message facility

Which public communication tool is informal and allows the organisation's stakeholders to communicate with each other, perhaps exchanging news and opinions?

• Corporate Website

• Social Media page

Which public communication tool is formal and communicates important information about the organisation, such as its main products and where they can be purchased?

• Corporate Website

• Social Media page

A ________________ communication channel is most appropriate for sharing information about the features of a product.

• public

• private

What is cloud storage?

• A method of storing files and folders remotely

• A method of working online using online applications; often used to allow two or more users to collaborate on the same file(s)

• A method of storing files and folders locally

What does the term 24/7/365 mean?

• Monday to Friday only

• Every day, every week, all year round

• Every other day

• Weekends only