Effective Communication

Communication is defined as: the exchange of information, feelings, thoughts, or ideas.

• True

• False

Effective communication involves:

• speaking

• listening

• facial expressions

• all the above

To communicate well, you must be able to...

• express yourself clearly.

• actively listen

• All answers are correct.

Making eye contact is a form of body language.

• TRUE
• FALSE

Active listening involves:

• asking questions

• repeating back what the other person said

• making eye contact

• all the above

Non verbal communication is communication

• using words

• using sign language

• without words

Gestures, touch, body language, eye contact are all types of:

• verbal communication
• non-verbal communication
• message
• feedback

An example of verbal communication is:

• Phone conversation

• Posture

• Eye contact

• Writing an email

Your teacher has not given you a grade for a paper you handed in, and you tell him or her, "I handed in that paper with everyone else. It's not my fault if you can't keep yourself organized," is an example of which of the following communication styles?

• Agressive

• Passive

• Assertive

A person who has a tendency to give up, or give in without standing up for their rights and needs

• Aggressive

• Assertive

• Communication

• Passive