According to Deming, Quality problems are

• Due to management

• Due to method

• Due to machine

• Due to material

Which of the following is not a part of Juran Trilogy?

• Planning

• Control

• Check

• Improvement

Customers want suppliers to have all of the following

except

• High quality level

• High flexibility to change

• High service level

• High variability in meeting targets

Dr. Deming believes

• Common causes

• To prevent defect

• Cause & e?ect diagram

• Histogram

What is the ‘Internal Service Rule’?

• Service to external customers never

  exceeds service to internal customers.

• Service to internal customers is the most

  important form of service.

• Service to internal customers depends on

  the culture of an organisation.

• Service to internal customers depends on

  the extent of communication with internal

  suppliers.

Which one of them is an External failure cost?

• Burn-in

• Materials and the services consumed

• Scrap

• Indirect costs

Prevention costs are costs associated with checking

and auditing quality in the organization. They include

product inspection, quality audits, testing, and

calibration

• True

• False

______________ costs are the costs of correcting problems

after goods or services have been delivered to the

customers. (They include warranty costs, field serving

of customer goods, and all the other costs associated

with trying to satisfy customer complaints.)

• Internal failure

• Prevention

• Appraisal

• External failure

What is QA?

• It is the measurement of degree to which a

  product satisfies the need

• Any systematic process used to ensure

  quality in the process

• Process of identifying defects

• It is a corrective tool View Answer

Quality Council of India sponsored accreditation system for

hospitals and health care providers:

• NABH

• Joint Commission International

• BIS

• NABET