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Focus Group Knowledge Check September

Authored by Anthony Aguilar

Computers

Professional Development

Used 5+ times

Focus Group Knowledge Check September
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11 questions

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1.

OPEN ENDED QUESTION

2 mins • Ungraded

Your First and Last Name

Evaluate responses using AI:

OFF

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does ACI stand for?

Assignment Constraint Item

Affected Configuration Itinerary

Affected Configuration Item

None of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When escalating a ticket to RRT, FS, Sunprint, or CSD I must include an Affected CI

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

My ticket must always contain

Configuration item, KB attached, category, subcategory, and a template

Specified notes and Specified short description

Originated SD

All of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does CI stand for?

Category Item

Control Item

Corrected Item

Configuration Item

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following are valid # Hashtags

#RRT

#RRTWT

RRWTT

RTWRT

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In what area should a # (hashtag) be documented on the ticket?

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