Higher BM - Operations

Business operations is the department in a business that is responsible for:

• Marketing

• Finance

• Production of goods/provision of services

• Human resources

Which of the following products is likely to be made using job production?

• Heinz baked beans

• Cadburys Dairy Milk

• Land Rover car

• Made to measure wedding dress

Which of the following is a feature of flow production?

• Products are produced continually on a production line

• Products are one-off meeting customer needs exactly

• Products are made in small identical groups

• Cost of producing one unit is high

A benefit to a business of introducing lean production methods is that:

• Unit costs should be minimised in the long term

• New processes will be easily implemented

• Training costs will be low

• All staff will be happy to take on additional responsibilities

Which of the following stock control methods would involve frequent deliveries?

• Flow production

• Just in case

• Job production

• Just in time

A business that becomes more streamlined as a result of effective supply chain management is said to be running more:

• Bureaucratically

• Expensively

• Efficiently

• Autocratically

Which of the following is a direct benefit of having an efficient logistics department?

• Products arrive exactly when needed

• Labour productivity will reduce

• Efficiency will be minimised

• Staff motivation will increase

Total quality management aims to:

• Give production line staff minimal say in the level of quality standards

• Check quality standards at the end of the production line

• Ensure that quality is the responsibility of everyone in an organisation

• Ensure a single person/single team is responsible for quality

The process of coordinating people and resources to ensure everything is in the right place at the right time is the role of which department in a business?

• Logistics

• Procurement

• Supply chain management

• Purchasing

Continuous production of identical products, therefore giving scope for high levels of automation

• Job production

• Productivity

• Flow production

• Batch production