Test number 5

How many connecting set are there in New World Hoiana Hotel?

• 34

• 36

• 38

• 40

How many VIP code do we have?

• 8

• 9

• 10

• 11

How many time should GSAs check and save contigency report per day?

• Once time

• Two times

• Three times

• Every two hours

Which information should GSAs update on the white board?

• Weather status, MOD of the day,hotel room status, VIP of the day, House use and comp room of the day, special guest of the day, group information, hotel promotion, hotel maintenance, 10 minutes on job training list, transportation

• Weather status, Section Head on duty, MOD of the day,hotel room status, VIP of the day, House use and comp room of the day, special guest of the day, group information, hotel promotion, hotel maintenance, 10 minutes on job training, all trace and alert of the day

• Weather status, MOD of the day,hotel room status, VIP of the day, House use and comp room of the day, special guest of the day, group information, hotel promotion, hotel maintenance, 10 minutes on job training list, transportation, room move, follow up task.

• Weather status, Section Head on duty, MOD of the day,hotel room status, VIP of the day, House use and comp room of the day, special guest of the day, group information, hotel promotion, hotel maintenance, 10 minutes on job training list, transportation

On high season, FIT bookings are required to deposit at least

• 7 days prior to the arrival date

• 14 days prior to the arrival date

• 30 days prior to the arrival date

• 45 days prior to the arrival date

The value of deposit for FIT booking must be:

• 30% of total expected revenue

• 50% of total expected revenue

• 100% of total expected revenue

• No need collect deposit in advance

When issuing extra key for guests, GSAs must verify:

• Guest name, guest room number

• Guest full name, guest room number, passport number, reason for extra keys request

• Guest full name, guest room number, reason for extra keys request, suggest guest to present IDs/passports for further identification

• Guest name, guest room number, IDs number

How many room in New World Hoiana Hotel?

• 746

• 330

• 143

• 476

Peak season is:

• From 1st Sep to 23rd Dec

• From 24th Dec to 3rd Jan

• From 4th Jan to 14th Jun

• From 15th Jun to 31st Aug

VIP code S4 is

• Anniversary, birthday, honeymoon

• Return guest

• Previous guest feedback, service recovery, & special attention guest

• No correct answer