ITEC85-Quality Consciousness Habits&Processes_Pre-Assessment

Focus on tangible product features

• Service Organization

• Manufacturing Organization

• Prevention Cost

• Appraisal Cost

This requirement is the primary application of the customer focus principle.

• Management

• Pre-Selling

• Operational

• Communication

The degree to which a set of inherent characteristics fulfills a need or expectation that is stated, generally implied or obligatory.

• Quality

• Habits

• Management

• Measure

1. ISO 22000 is a popular standard for ______________________________________

• Currency Code

• Food Safety Management

• Risk Management

• Social Responsibility

TQM stands for _______________

• Total Quantity Measure

• Time Quality Measurement

• Total Quality Management

• Trend Question Method

Uses an ordered histogram to highlight the major causes of quality problems.

• Pareto Analysis

• Gantt Chart

• Flowchart

• Cause and Effect Diagram

The three fundamental parameters that determine sale ability consists of price, quality and delivery.

• True

• False

ISO 9000 is a popular standard for _______________________

• Environmental Management

• Quality Management

• Energy Management

• Risk Management

Is a fact-finding tool used to collect data about quality problems

• Check Sheet

• Checker Plan

• Check Manual

• Checker Pen

ISO stands for _________________________________

• Information Support Operation

• International Organization for Standardization

• International System of Organization

• Information Operational for Specialization