CIW IBA Lesson 2 Vocabulary
Quiz
•
Computers
•
8th Grade - University
•
Medium
Zac Lewis
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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A programming methodology that uses a number of existing technologies together and enables Web applications to make incremental updates to the user interface without the need to reload the browser page.
AJAX
unified communications (UC)
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A page or collection of Web pages that can be viewed and modified by anybody with a Web browser and access to the Internet.
wiki
web feed
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Short for Web log. A collection of personal thoughts posted on a public Website. Blogging is the act of adding entries to a blog.
blog
crowdsourcing
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A centralized office used for the purpose of processing a large volume of requests by phone.
call center
contact center
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member.
collective intelligence
mobile computing
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A call center that allows consumers to contact agents via avenues other than by telephone.
contact center
call center
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The integration of telephony and data technologies.
convergence
call center
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