commerce 12

The process of influencing the behaviour and performance

• leadership

• communication

• motivation

• supervision

Leadership , Supervision , Communication and Motivation are the elements of

• controlling

• organizing

• directing

• marketing

h.maslow has developed a classification of human needs which is known as .................

• scalar chain

• heirarchy of needs

• heirarchy of preference

choose the correct order of the steps in the process communication

• message , sender and encoding .

• Sender ,channel , receiver , feedback , encoding , decoding and message

• sender and receiver

• sender , message , encoding , channel , receiver , decoding and feedback .

Name any 3 qualities of a good leader

• human behaviour

• social skills

• mutual understanding

• vision and foresight

• integrity

choose the correct order of the steps in process of controlling

• establishment of standards, measurement of actual performance , identifying causes of deviations , taking corrective actions .

• establishment of standards, measurement of actual performance , comparison of actual performance and standards , identifying causes of deviations , taking corrective actions .

• measurement of actual performance , comparison of actual performance and standards , identifying causes of deviations , taking corrective actions , establishment of standards .

choose the incorrect option

• transfer refers to shifting and employee to a similar job

• transfer means no change in salary

• transfer means upward mobility an employee

• transfer means no change in status and responsibility

.............. is the positive process

• selection

• recruitment

• controlling

• development

.............. is the process of improving the job knowledge skills of employee

• recruitment

• training

• selection

• development

concentrates attention on exceptional serious deviations from plans and standards is known as

• controlling

• supervision

• leadership

• exception