The Exercise 3 : Taking Simple Message

Read the dialogue and answer the question!

^{Claire: Hello, finance department.}

^{Jennifer: Hello, can I speak to Adrian Hopwood, please?}

^{Claire: I’m afraid he’s in a meeting at the moment. Can I help?}

^{Jennifer: No, I need to talk to Mr Hopwood, I think. What time will he be out of the}

^meeting?

^{Claire: In about an hour. Can you call back later?}

^{Jennifer: Okay, I’ll do that.}

^{Claire: Or can I take a message?}

^{Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews}

^{called and that I’m in the office all day if he could call me back.}

^{Claire: Can I take your number, please?}

^{Jennifer: Yes, it’s 5556872}

^{Claire: 5556872. Okay, I’ll make sure he gets the message.}

^{Jennifer: Thanks very much for your help, bye!}

^{Claire: Goodbye!}

^{Why is not Mr Hopwood available?}

• Because He is having lunch

• He is preparing some file at the moment

• He is in a meeting

• He is out at the moment

• He's still at home.

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”

Caller : “Yes, I’d like to subscribe to Tempo.”

Operator : “Yes, ma’am …......

Caller : “This is Susan Olivia.”

• Can I talk to Susan Olivia?

• Shall I call you with your last name?

• May I know who’s calling, please?

• What’s your name?

• I must know your name.

Caller: “Hello .........… “

Nita: “I’m sorry, he is out. Could you call back at four?”

Caller: “Alrigt. Thank you”

• Could you speak to Mr. Aziz, please?

• Can I take a message from you?

• Could I speak to Mr. Aziz, please?

• Would you like to call him again?

• May I know your name?

Mr. Feri: “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”

Receptionist: “….... He isn’t available right now.”

• Speaking

• He isn’t here

• I’m sorry

• You’ve got a message

• Pardon, please!

When someone want to leave a message, he or she should say.....

• I'm afraid he is in a meeting today

• Hold the line please

• Would you like to leave a message?

• Can you tell him that........?

• You ca leave a message if you want.

Which one is the Ending of taking and leaving messages conversation?

• Can I speak with..?

• Hello good morning

• “Thanks for calling/ Thanks for your call.”

• Just a moment please I will put you through to Mr./Mrs....?

• May I ask who's calli, please?

Read the dialogue and answer the question!

Receptionist : Hello , the Garuda Hotel.

Guest : Hello, this is Santiago Uno. Do you Have rooms for a family of four for tomorrow night, please?

Receptionist : We have two twin rooms. Is that alright?

Guest : Yes, that’s fine. How much is bed without breakfast, please?

Receptionist : Seven hundred thousand rupiahs per room, per night.

Guest : Good. I’ll take those rooms.

Receptionist : Would you repeat your name, please?

Guest : Santiago Uno.

Receptionist : Would you repeat that again, please?

Guest : Santiago Uno.

Receptionist : Thank you for your choice to stay in the Garuda Hotel.

Guest : You’re welcome.

Santiago Uno is …… in the Garuda Hotel.

• Receptionist

• Manager

• Guest

• owner

• Director

Read the dialogue and answer the question!

Receptionist : Hello , the Garuda Hotel.

Guest : Hello, this is Santiago Uno. Do you Have rooms for a family of four for tomorrow night, please?

Receptionist : We have two twin rooms. Is that alright?

Guest : Yes, that’s fine. How much is bed without breakfast, please?

Receptionist : Seven hundred thousand rupiahs per room, per night.

Guest : Good. I’ll take those rooms.

Receptionist : Would you repeat your name, please?

Guest : Santiago Uno.

Receptionist : Would you repeat that again, please?

Guest : Santiago Uno.

Receptionist : Thank you for your choice to stay in the Garuda Hotel.

Guest : You’re welcome.

What can we infer from the dialogue?

• We can reserve a room by phone

• We can say thank you through phone

• The hotel is Seven hundred thousand rupiahs per room.

• Santiago Uno is a hotel receptionist

• A. Receptionist is talking to the manager.

Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”

Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

• It’s all right

• Hold the line, please

• Wait an hour, please

• Sorry to keep you waiting

• I'm affraid he's out now

Receptionist: “Good Morning, Le Dian Hotel, May I help you?”

Sofyan: “I want to call Mr. Brian at Room 24”

Receptionist : “Sorry, the line is busy”

Sofyan: ......

• Could you call back later?

• May I take a message?

• Just a moment, please.

• Could I leave a message for him?

• Hold the line please?