Cash and credit control

The amount of money with which the front office cashier starts the shift with is called as:

• Balance

• Petty Cash

• Float

• Starter

It is the charge levied on a guest in case he or she wants to retain the room after the check out time:

• Late charge

• Late check out charge

• No charge

• Additional charge

It is the charge that reaches the front desk cashier after the guest has checked out of the hotel.

• Retention charge

• Room charge

• Late charge

• Split charge

Which of the following is not a credit card?

• Cirrus

• Diner's club

• Sodexo

• JCB

Charges raised by minor revenue departments into the guest folio are called:

• Advance deposit

• Miscellaneous charges

• Paid out

• Discount

Which of the following is not an objective of credit control measures?

• To prevent walk outs

• To prevent problems caused by walk out guests

• To prevent late settlement of accounts

• To issue visitors' paid out

Which of the following is a probable cause of issues that arise due to credit control?

• Efficient front office procedures

• Unclear instructions to the guest

• Effective communication with in departments

An account that is unpaid for above 90 days is called as:

• Current account

• Savings account

• Overdue account

• Delinquent account

In general, hotels will not provide credit facilities to which of the following guests:

• Those with guaranteed booking

• Those with accounts to be settles by companies

• Those who enter hotel for allotment of rooms and pay in cash

• Those who settle account by credit cards

What is that credit limit called as reaching which the system alerts the cashier about the account being high balance?

• Floor limit

• House limit

• Credit card limit

• No such limit exists