Unit 3_Building relationships

Sales staff who are impolite to customers ............ the reputation of a company.

• disrupt

• damage

We are planning to ................ branch offices in Spain next year.

• promote

• establish

By merging with a US company, we greatly ............ our sales force.

• strengthened

• maintained

Relations with customers have been ............. recently by poor after-sales service.

• fostered

• undermined

Thanks to a new communications system, we are ............. relations with suppliers.

• souring

• improving

A strike at our factory last year ................ production for several weeks.

• resumed

• disrupted

We could not agree on several points, so we ................ talks regarding a joint venture.

• broke off

• cut off

The success of our new product launch was ................ by an unimaginative advertising campaign.

• cemented

• jeopardised

In order to gain market share in China, we are ............... relationships with local agents.

• building up

• cutting off

Business relations between the two countries have been .............. by official visits and trade delegations.

• severed

• fostered