Working with colleagues within beauty related industries

A mentor is....

• A client

• Another member of staff

• An external trainer

• A member of the public

Which one of the following is an example of positive body language?

• Frowning

• Folded arms

• Smiling

• Slouching

Which one of the following does a job description tell you?

• How many hours you work

• How much you get paid

• When you start and finish

• It states how many hours a therapist should work

What is the purpose of a code of conduct?

• It says what you should do

• It shows you how to perform treatments

• It sets out professional behaviour

• It states how many hours a therapist should work

When giving negative feedback you must always:

• Go to a private area

• Give the feedback in front of other staff members

• Go off the premises

• Give the feedback in front of the client

A junior member of staff is responsible for

• Following their job description

• Managing staff rotas

• Training new staff

• Mentoring

Which one of the following is an example of negative behaviour?

• Being polite

• Being helpful

• Being happy

• Being angry

You are a beauty therapist working in a salon. Which one of the following is an example of an external colleague?

• The receptionist

• The manager

• One of the other therapists

• An account handler for a product supplier

An internal colleague is someone who works:

• In another salon

• In your workplace

• At the suppliers

• At a previous workplace