Customer Service - Intro

More than 80% of customers who do not return to a restaurant report that they were unhappy with the business's

• food

• Service

• Prices

• Atmosphere

A customer comes in and wants a grilled chicken sandwich. Your restaurant does not have this. You should....

• Tell them to try the restaurant next door

• Provide some other option or suggestions like a grilled chicken salad.

• Ask them why they didn't go to Zaxby's

During their meal, a man calls you over to tell you that his daughter's hamburger is pink inside and that she won't eat it. You should...

• Explain that the restaurant does not cook hamburgers to order

• Apologize and replace the hamburger with one that is more done

• Tell the man you will go yell at the cook

• Suggest going to another restaurant

Who is responsible for the customer's first impression of an operation?

• The host

• Server

• The employee in the parking lot

• All of the above

A woman walking with crutches and two small children is going through the self-serve line. Which of the following is most likely to be helpful to them?

• Offering to carry their food to the table to them?

• Recommending the sandwich special

• Suggesting that the women send the toddler through the line and she sit down

• Giving them free dessert

At full-service and fine-dining establishments, a course should be served

• Before the one before is finished

• On, time even if it is cold

• As soon as possible

• Within 5 minutes after the one before is finished

A customer has just come into the restaurant with her two small children. How can you best anticipate her needs?

• Wait and let her ask for everything

• Provide her with kid's activities, booster seats, and a booth away from older customers.

• Watch as she struggles to open the door with one child in her arms, one holding her hand, and a diaper bag.

• Do nothing

Which of the following is the best thing for employees to say to guests who are leaving the restaurant:

• Have a nice day

• Thanks

• So Long

• Thank you and please visit us again

Who should acknowledge and greet customers?

• Front of house employees

• Back of house employees

• Host and servers

• All employees who come in contact with them

Customers are going to have a good impression of a server who...

• Practice good personal hygiene

• Chews gum and winks at them

• Wears strong perfume

• Practices good hygiene and wears a clean uniform