bahasa inggris kls 11 telephone handling

Randy: Good moorning. Laluna Hotel, ....?

Tracy: Can I speak to Mr. Nielson, Please?

Randy: Yes. Wait a moment.

• May I help you

• Help me please

• Can you help me

• Can I take a message

Maura: Is Denny in?

Diara: .... . Can I take a message?

Maura: No, I'll call him back.

• Yes, hold a moment, please.

• I'm afraid he's out at this time

• May I leave a message

• yes, He is in the class

"This is Peter speaking. Can I speak to Queenzy, please."

"...."

• I'm sorry, he was out of house at that time.

• Sure. Wait a minute. I'll take your message

• Certainly, hold on a minute, I'll put you through.

• Our manager is busy right now. He will have a meeting in a half hour

What can we infer from the conversation?

"Is Mr. Teddy in?"

"In an hour you say?"

"at ten this morning. Oh dear."

"No thank you. I'll call again."

• The secretary wants to receive a message from the caller

• Mr Teddy is calling someone

• Mr Teddy will come in two hours

• Mr. Tedy is not in his office

My boss says, "Please call me back after 7!"

It means....

• the boss says to call him back after 7

• the boss said that he called after 7

• The boss says not to call him after 7

• The boss says if he calls me after 7

Mr. Jack asked, "Don't come to room 1!"

What does Mr Jack say?

• He said us to come to room 1

• He asked us not to come to room 1

• Mr Jack said us that he comes to room 1

• Mr Jack said that he doesn't come to room 7

Mr. Jack asked, "Don't come to room 1!"

What does Mr Jack say?

• He said us to come to room 1

• He asked us not to come to room 1

• Mr Jack said us that he comes to room 1

• Mr Jack said that he doesn't come to room 7

Hughes: "Are you interested in reading riddle stories?"

Me: "Yes? I can't hear your voice. It's noisy here."

Harvey: Hughes asks you ....

• to read riddle stories

• not to read riddle stories

• if you are interested in reading riddle stories.

• whether she was interested in reading riddle stories

Charles asked Charlie, "Where is Mr Chulky?"

It means Charles asked Charlie ....

• to Mr Chulky is

• whether Mr Chulky is here

• if Mr chulky is there

• where Mr Chulky was.

Sandra wants to know, "Does Silvia go to bed before nine everynight?"

It means Sandra wants to know ....

• if Silvia goes to bed before nine everynight

• Wheteher Silvia went to bed before nine everynight

• If Silvia went to bed before nine everynight

• Whether Silvia doesn't go to bed before nine everynight