latihan soal taking and leaving in telephone

latihan soal taking and leaving in telephone

11th Grade

15 Qs

quiz-placeholder

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latihan soal taking and leaving in telephone

latihan soal taking and leaving in telephone

Assessment

Quiz

English

11th Grade

Hard

Created by

Adilla Akbar

Used 28+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

There are expression of taking a phone message, except ..

I'll make sure he/she gets the message

Can I take a message?

May I leave a message?

Do you want to hold on or call back later?

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The statement below which is appropriate for ending the phone conversation is ....

Alright, I’ll tell him

Sorry, I’ll call him first

See you tomorrow morning then

Don’t forget to tell him

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”

Caller : “Yes, I’d like to subscribe to Tempo.”

Operator : “Yes, ma’am …......

Caller : “This is Susan Olivia.”


Which is the appropriate expression of Operator to respond the Caller?

Can I talk to Susan Olivia?

May I know who’s calling, please?

Shall I call you with your last name?

Can I help you?

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Jefry: “Good morning. This is Jefry calling. May I talk to Mr. Agus, please?”

Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”


What is the appropriate answer to respond Mr. Jefry?

Sorry to keep you waiting

Wait an hour, please

It’s all right

Hold the line, please

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

When someone want to leave a message, he or she should say.....

Can you tell him that........

Would you like to leave a message?

I'm afraid he is in a meeting today

Hold the line please

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Mr. Sam: “Hello, this is Sam. May I talk to Mr. Roger?”

Receptionist: “….... He isn’t available right now.”

Speaking

I’m sorry

You’ve got a message

He isn’t here

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Mr. Suga: “Hello, this is Suga. May I talk to Mr. Roger?”

Receptionist: “I'm sorry, he isn’t available right now.”


Whom does the caller want to speak to?

Mrs. Roger

Mr. Roger

Mr. Suga

Mrs. Rose

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