latihan soal taking and leaving in telephone

There are expression of taking a phone message, except ..

• I'll make sure he/she gets the message

• Can I take a message?

• May I leave a message?

• Do you want to hold on or call back later?

The statement below which is appropriate for ending the phone conversation is ....

• Alright, I’ll tell him

• Sorry, I’ll call him first

• See you tomorrow morning then

• Don’t forget to tell him

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”

Caller : “Yes, I’d like to subscribe to Tempo.”

Operator : “Yes, ma’am …......

Caller : “This is Susan Olivia.”

Which is the appropriate expression of Operator to respond the Caller?

• Can I talk to Susan Olivia?

• May I know who’s calling, please?

• Shall I call you with your last name?

• Can I help you?

Jefry: “Good morning. This is Jefry calling. May I talk to Mr. Agus, please?”

Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

What is the appropriate answer to respond Mr. Jefry?

• Sorry to keep you waiting

• Wait an hour, please

• It’s all right

• Hold the line, please

When someone want to leave a message, he or she should say.....

• Can you tell him that........

• Would you like to leave a message?

• I'm afraid he is in a meeting today

• Hold the line please

Mr. Sam: “Hello, this is Sam. May I talk to Mr. Roger?”

Receptionist: “….... He isn’t available right now.”

• Speaking

• I’m sorry

• You’ve got a message

• He isn’t here

Mr. Suga: “Hello, this is Suga. May I talk to Mr. Roger?”

Receptionist: “I'm sorry, he isn’t available right now.”

Whom does the caller want to speak to?

• Mrs. Roger

• Mr. Roger

• Mr. Suga

• Mrs. Rose

Mr. Sam: “Hello, this is Sam. May I talk to Mr. Roger?”

Receptionist: “I'm sorry, he isn’t available right now.”

Mr. Sam: .....

What is the appropriate answer to respond the receptionist?

• May I leave a message?

• Would you like to leave a message?

• Can I take a message?

• Could you give me your number, please?

^{Claire: Hello, finance department.}

^{Jennifer: Hello, can I speak to Adrian Hopwood, please?}

^{Claire: I’m afraid he’s in a meeting at the moment. Can I help?}

^{Jennifer: No, I need to talk to Mr Hopwood, I think. What time will he be out of the}

^meeting?

^{Claire: In about an hour. Can you call back later?}

^{Jennifer: Okay, I’ll do that.}

^{Claire: Or can I take a message?}

^{Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews}

^{called and that I’m in the office all day if he could call me back.}

^{Claire: Can I take your number, please?}

^{Jennifer: Yes, it’s 5556872}

^{Claire: 5556872. Okay, I’ll make sure he gets the message.}

^{Jennifer: Thanks very much for your help, bye!}

^{Claire: Goodbye!}

What is Jennifer message for Mr. Adrian Hopwood?

• Arrange appointment

• Arrange a meeting

• Call back

• Call him

Receptionist: Good morning.What can I do for you,sir?

Guest : I'd like to talk to the Personnel Manager, please.

Receptionist: ....................?

Guest : Yes. My name is Hendarto.

• May I have your number

• Could you call him later

• Have you made an appointment

• May I have your name