
latihan soal taking and leaving in telephone

Quiz
•
English
•
11th Grade
•
Hard
+2
Standards-aligned
Adilla Akbar
Used 28+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
There are expression of taking a phone message, except ..
I'll make sure he/she gets the message
Can I take a message?
May I leave a message?
Do you want to hold on or call back later?
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The statement below which is appropriate for ending the phone conversation is ....
Alright, I’ll tell him
Sorry, I’ll call him first
See you tomorrow morning then
Don’t forget to tell him
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Operator : “Subsciption Division, Tempo Megazine. Can I help you?”
Caller : “Yes, I’d like to subscribe to Tempo.”
Operator : “Yes, ma’am …......
Caller : “This is Susan Olivia.”
Which is the appropriate expression of Operator to respond the Caller?
Can I talk to Susan Olivia?
May I know who’s calling, please?
Shall I call you with your last name?
Can I help you?
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Jefry: “Good morning. This is Jefry calling. May I talk to Mr. Agus, please?”
Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”
What is the appropriate answer to respond Mr. Jefry?
Sorry to keep you waiting
Wait an hour, please
It’s all right
Hold the line, please
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
When someone want to leave a message, he or she should say.....
Can you tell him that........
Would you like to leave a message?
I'm afraid he is in a meeting today
Hold the line please
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Mr. Sam: “Hello, this is Sam. May I talk to Mr. Roger?”
Receptionist: “….... He isn’t available right now.”
Speaking
I’m sorry
You’ve got a message
He isn’t here
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Mr. Suga: “Hello, this is Suga. May I talk to Mr. Roger?”
Receptionist: “I'm sorry, he isn’t available right now.”
Whom does the caller want to speak to?
Mrs. Roger
Mr. Roger
Mr. Suga
Mrs. Rose
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