Genbacs QUiz

Identifying one’s values, strengths, challenges, opportunities and interests are part of personal development.

. Your values are reflected in the following:

• a. Your interests

• b. How you spend your time

• c. Choices you make

• d. All of the above

Values and skills are the same thing.

• True

• . False

You have a long term goal of getting a certificate in plumbing in one year. With the certification you will get more work and receive a higher pay. Select examples of short term goals that may help you achieve your long term goal.

• a. Identify a training program in my district that offers plumber’s certification

• b. Talk with experienced plumbers in the area to find out what they did to become good plumbers.

• c.Find an opportunity to apprentice with an experienced plumber by visiting youth employment agencies or asking plumbers directly.

• d. All of the above

When dealing with a difficult customer:

• a. Ignore the person

• b.Remain calm

• c.Tell them you will not talk to them anymore

• d.Tell them to please leave