TQM - Quiz 1 Unit -1

Total Quality Management (TQM) focuses on

• Cost

• Customer

Which of the following is responsible for quality objective?

• Top level management

• Middle level Management

• Front line management

• All of the above

According to Deming, Quality problems are

• Due to management
• Due to method
• Due to machine
• Due to material

While setting Quality objective, ________ to be considered.

• Material quality

• Customer need

• Market demand

• All of the above

Reliability of product means

• Consistency of performance

• Free of technical errors

• Performance over period

• All of the above

Meeting specifications or industry standards is called

• Serviceability

• Conformance

• Responsiveness

• All of the above

_______________ is a global quality award that recognizes both individuals for their contributions to the field of Total Quality Management (TQM) and businesses that have successfully implemented TQM.

• Deming Prize

• Juran Coin

• Crosby Award

• All of the above

According to Crosby,Quality is defined as

• Continuous improvement

• Fitness for use

• Conformance to requirements

• All of the above

TQM & ISO both focuses on

• Customer

• Employee

• Supplier

• All of the above

The role of management is to

• provide Resources

• define EMS

• monitor the effectiveness of the system

• All of the above