
Changes since Work from Home
Authored by Maria Machado
Professional Development
1st - 2nd Grade
Used 5+ times

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10 questions
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1.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Your performance review discussion, targets and
objectives will now be stored on
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
As demand is lower and will to enable us to reach OTT
target, we have been using AHT on both CR and CR. True or False?
True
False
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
You can now be connected on VPN while using
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Customers are proactively being reminded of their
upcoming bookings (24h in advance). True or False
True
False (48h in advance)
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
For proactive contact you will be required to contact only customers that have already cancelled their hotel reservation. True or False?
True
False
6.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Data Protection article can be found on
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When submitting a query the customers will be prompted to add details about their reservation before the ticket is received. True or False?
True
False
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