Impact of Change

What is 'transformation'?

• The process of sending and receiving information through verbal or non-verbal means

• The forces that support a change

• The approach taken to implement change in a business to achieve a desired outcome

• The process of changing from one state to another

What is meant by the term 'change process'?

• The process of sending and receiving information through verbal or non-verbal means

• The forces that support a change

• The approach taken to implement change in a business to achieve a desired outcome

• The process of changing from one state to another

What does a business need to examine to understand and manage change?

• The impact of change

• The internal environment

• The external operating and macro environments

Which are the two key internal stakeholders affected by change in a business?

• Management and employees

• Customers and suppliers

• Competitors and management

• Employees and customers

Which of the following could be an implication of change for the management within a business?

• The need for the management style to change

• Training of management in new processes

• Appointment of new management

• All of the above

'Employees of an organisation provide the strength for internal change and their processes and relationships must be checked and reinforced to ensure continuing effectiveness and efficiency.'

Is this statement true or false?

• True

• False

Which of the following could be an implication of change for the employees within a business?

• New roles

• The need for upskilling and training

• Restructuring

• Recruitment or staff redundancies

• All of the above

A change can have an impact on operating environment factors. Which of the following are external stakeholders?

• Management

• Employees

• Customers

• Suppliers

• Competitors

How may customers respond to change?

• Customers may resist the change

• Customers may embrace the change

• Customers may promote the change

'Suppliers to a business may be impacted by change.'

Is this statement true or false?

• True

• False